Customer Service

Welcome to the Firstrade Support Center. If you have any questions or concerns regarding our online trading services, we would be more than happy to answer them by telephone, live chat, or email. You can also find answers to most of your questions in our FAQs section.

Live Chat
Chat with a Registered Customer Service Representative
Available Mon - Fri, 8:00am - 6:00pm ET
Live Chat
Telephone
Available Mon - Fri, 8:00am - 6:00pm ET
U.S. Toll Free: 1-800-869-8800

Overseas: 1-718-961-6600

Free Call Back
Email
Contact us at your convenience and we will get you the answers. To speed a response, summarize your inquiry in the subject area at the e-mail.
service@firstrade.com

Feedback
FAX
forms, agreements, and more
1-718-961-3919
Mail
Send checks, forms and letters to
Firstrade Securities Inc.
30-50 Whitestone Expwy.
Ste. A301
Flushing, NY 11354

Start-up basics. How can we help you?


What is the fastest way to open a new account?

Opening an account online is the fastest way.
Open a new account


What are the advantages of using electronic funds transfer?

It allows you to electronically transfer money from your bank account to your Firstrade account. Read More>>

I'm not from the U.S., how can I open an International Account?

You can open an international account online. Read More>>


How do I transfer my account from another firm to Firstrade?

Transferring your account to Firstrade is quick and easy. Read More>>

More FAQs...

NY Corporate Headquarters
30-50 Whitestone Expwy.
Ste. A301,
Flushing, NY 11354   Map it >

Office Hours
Mon - Fri, 8:30am - 5:30pm ET
New York Branch
135-27 38th Avenue,
Ste. 100,
Flushing, NY 11354   Map it >

Office Hours
Mon - Fri, 8:30am - 5:30pm ET