Contact Us
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You can depend on us!

Welcome to the Firstrade Support Center. If you have any questions or concerns regarding our online trading services, we would be more than happy to answer them by telephone, live chat, or email.


Phone

Customer Service:

Toll Free: 1-800-869-8800
Overseas: 1-718-961-6600
Mon - Fri, 7:30am - 9:00pm EST
Sat, 10:00am - 2:00pm EST

Mandarin and Cantonese:
1-888-889-2818

Free Call Back

FAX: 1-718-961-3919

Live Chat

Use our Live Chat to chat with a Customer Representative.

Hours:
Mon- Fri, 9:00am - 6:00pm EST



Email

Contact us via email and we’ll get back to you right away.

E-mail us at:
service@firstrade.com


Or use our convenient Email Form:



Start here to find answers to the most commonly asked questions and other information you may need as an account holder.

Start-up basics. How can we help you?


View our FAQs section for a comprehensive list of answers.

Quick question about commissions?


  • Mutual Funds

  • No Transaction Fee
  • No-Load Funds
  • Load Funds

  •  

  • Free
  • 9.95
  • Free

  • Fixed Income

  • Treasury Bills, Notes & Bonds*
  • Municipal Bonds*
  • Agency Bonds*
  • Zeros & Strips*
  • Primary Market CDs
  • Secondary Market CDs*

  •  

  • Net Yield Basis
  • Net Yield Basis
  • Net Yield Basis
  • Net Yield Basis
  • Net Yield Basis
  • Net Yield Basis
*Firstrade acts as principal whereby the bonds will be subject to a markup or markdown.

  • Broker-assisted Orders

  • Options
  • Load Funds
  • No-Load Funds

  •  

  • $26.95 + $0.75 / contract
  • No Charge
  • $26.95

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important links
address
Our Headquarters

Firstrade Securities Inc.
133-25 37th Avenue
Flushing, NY 11354

Telephone
Toll Free: 1-800-869-8800
Overseas: 1-718-961-6600
Brokerage Products and Services offered by Firstrade Securities, Inc. - Member FINRA and SIPC.

Online trading has inherent risk due to system response and access times that may vary due to market conditions, system performance, and other factors. An investor should understand these and additional risks before trading. Carefully consider the investment objectives, risks, charges and expenses before investing. All investments involve risk and losses may exceed the principal invested. Past performance of a security, industry, sector, market, or financial product does not guarantee future results or returns. Firstrade is a discount broker that provides self-directed investors with brokerage services, and does not make recommendations or offer investment, financial, legal or tax advice.

Options trading involves risk and is not suitable for all investors. Options trading privileges are subject to Firstrade review and approval. Please review the Characteristics and Risks of Standardized Options brochure before you begin trading options.

Investors should consider the investment objectives, risks, and charges and expenses of a mutual fund or ETF carefully before investing. Leveraged and Inverse ETFs may not be suitable for long-term investors and may increase exposure to volatility through the use of leverage, short sales of securities, derivatives and other complex investment strategies. A mutual fund or ETF prospectus contains this and other information and can be obtained by emailing service@firstrade.com.

Margin trading involves interest charges and risks, including the potential to lose more than deposited or the need to deposit additional collateral in a falling market. The Margin Disclosure Statement and Agreement (PDF) is available for download, and contains information on our lending policies, interest charges, and the risks associated with margin accounts.

*Online market and limit stock trades are $6.95 for stocks priced $1 and above. Add $0.005 per share on the entire order for stocks priced less than $1.00. Online option trades are $6.95 plus 75 cents per option contract. See our Pricing page for detailed pricing of all security types offered at Firstrade.

Any specific securities, or types of securities, used as examples are for demonstration purposes only. None of the information provided should be considered a recommendation or solicitation to invest in, or liquidate, a particular security or type of security.

System response and access times may vary due to market conditions, system performance, and other factors.

©2012 Firstrade Securities Inc. All rights reserved. Member FINRA/SIPC.