Contact Us

You can depend on us!

Welcome to the Firstrade Support Center. If you have any questions or concerns regarding our online trading services, we would be more than happy to answer them by telephone, live chat, or email.

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Customer Service:

Toll Free: 1-800-869-8800
Overseas: 1-718-961-6600
Mon - Fri, 8:00am - 6:00pm EST

Mandarin and Cantonese:

Free Call Back

FAX: 1-718-961-3919

Live Chat

Use our Live Chat to chat with a Customer Representative.

Mon- Fri, 8:00am - 6:00pm EST


Contact us via email and we’ll get back to you right away.

E-mail us at:

Or use our convenient Email Form:

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Firstrade Securities Inc.
133-25 37th Avenue
Flushing, NY 11354