In observance of Washington's Birthday, the securities exchanges and Firstrade are closed on Monday, February 20, 2017. Thank you for your business.

FAQs

  What browsers are supported by Firstrade?

Firstrade.com is best viewed using the following browsers:

If your browser is not listed here, we highly recommend that you upgrade at your earliest convenience.

  What are the system requirements to use X-Stream?

X-Stream is compatible with all the browsers mentioned above. You must also have a java runtime package installed. This is free for download from http://java.com

Firstrade's X-Stream Streaming Watchlist, Level II Quotes and MarketAce Portfolio Tracker are Java Applets. Your browser must support Java Virtual Machine (JVM) in order to launch these applets. Internet Explore 6.0 (IE 6.0) does not include JVM with the browser. If you are an IE 6.0 user, you'll need to download the JVM patch in order to launch Java Applets properly.

For windows users, please click the following link for window updates. Windows Update scans your computer and provides you with a selection of necessary updates tailored just for you.
Microsoft Windows Update

  Why don't symbols appear after I launch the Streaming Watchlist?

To get the best performance from the Streaming Watchlist, we strongly recommend a high-speed (broadband) internet connection such as DSL or Cable.

If you have difficulties in seeing the live data move in real-time, delete all of the symbols and add them back one by one. Each Watchlist window allows 20 different stocks to be viewed. However, some users who have connection speeds lower than 56K might not have the ability to view all 20 stocks in real-time due to the slow connection speed. (If you do have a slower connection speed, you may only be able to view less than 20 stocks. You'll have to test your individual system to see how many stocks you can view in real-time.)

  What is memory cache?

Web browsers have the ability to store or "cache" pages. This process involves storing copies of pages you visit on the Web so that you can access them more quickly in the future. The advantage to caching is that it can be quicker for your system to retrieve a page from its own memory than from the Web. The disadvantage is that when you view a cached page, you might not be seeing the most recent information on that page.

For example, let's say you've made some changes to your portfolio online, and then logged off your account. The next day, you log on, and don't see the changes-rather, you see the old page held in your browser's cache without the changes. To bring up the most recent version of a page, press and hold CTRL while you click "Refresh" or "Reload" in your browser's tool bar.

Your can delete the current cache using the following instructions:

For Microsoft Internet Explore 7.0 and later versions:
Click on "Tools" on the top of your screen.
Choose "Internet Options".
Under "General" tab, click on "Delete Files" in the Temporary Internet Files section.
Check the "Delete all offline content" box and click "OK".

Firefox 3.0 and later versions:
Click on "Tools" on the top of your screen.
Choose "Clear Private Data".
Click the "Cache" checkbox then the "Clear Private Data Now" button.

  How do I enable Java or JavaScript in my browser?

Please follow the instructions below to enable javascript.

Firefox 3.0 or higher:
Click "Tools" on the top of your screen.
Choose "Options".
Under the "Content" section, place checkmarks in both the Enable Java and the Enable Javascript boxes.

Internet Explorer 7.0 or higher:
Click "Tools" on the top of your screen.
Choose "Internet Options".
Select the "Advanced" tab on the top right.

In the Java section, place a checkmark in both Enable Java JIT compiler and Enable Java logging boxes, or similar boxes for IE 6.

For the most updated Java Virtual Machine (JVM), please click the following link to download the "JRE" patch to your computer. JRE Patch

Note: When downloading, please check the proper language and operating system.

  What are "cookies" and what should I know about them?

Firstrade uses cookies to enhance navigation and functionality of our website, to securely verify your identity, and to personalize aspects of your experience on our website. We also use cookies to let us know how visitors are using our website, so that we can improve our website and your experience on it. "Cookies" are elements of data that a website can send to your browser and store on your computer. Cookies can note that your browser was used to visit certain sites, pages, or advertisements on a certain date. Cookies cannot be used to obtain data from your hard drive, get your e-mail address or steal sensitive or personal information about you. You do have control over cookies. Most browsers can be set to notify you when a cookie is being placed on your computer. You can also set most browsers to refuse to accept cookies, although this may affect your Internet experience. You can also erase cookies that are already on your computer. For more information on working with cookies, you should consult the User Manual, FAQ, or Help function of your specific browser and operating system software.

For your protection, you must enable your browser to accept a cookie from our web server in order to access our account holder services.

  Does Firstrade provide any online security protection?

Firstrade takes your privacy and the privacy and security of your transactions very seriously. We have extremely high standards for ensuring that the highest level of security is present on our website. We have a team of professionals who monitor attempts to circumvent our security systems, and we are continually implementing additional security protocols in order to provide safe, secure transactions for all of our customers.

  What kind of data encryption does the website use?

Firstrade uses the current Internet security standard known as Secure Socket Layer (SSL) encryption. In essence, the use of this standard ensures that what you type into your computer and the responses returned to you are protected by the highest possible security protocols.

To access our account holder services you will need a web browser that is capable of interpreting SSL. Most browsers meet this requirement. Once you've made a connection to Firstrade using a compatible web browser, you can check for a secure connection by looking at the small symbols displayed on the browser's lower status bar. Here, you will see a picture of either a key or a padlock. If the key is unbroken or the padlock is locked, a secure connection has been made.

  How should I choose a password?

Your password should be easy for you to remember, but hard for others to guess. Therefore, avoid passwords that could be found in a dictionary, or easily guessed (such as "profit"). Here are some guidelines for choosing a good password:

  • At least 6 characters long.
  • Include at least one non-alphanumeric character. Non-alphanumeric characters include underscores "_", dollar signs "$", etc.
  • Do not include a proper name or any variation thereof, a full word from a dictionary of any language, a song title, etc.
  • Do not relate to personal data in any way, such as your name, pet's name, your significant other's name, etc.
  • Do not use any sequences or short repetitive phrases (for example, 'asdfgh', or 8dx8dx).
  • Not be a date, nor be all numbers.

Avoid simply replacing letters with similar-looking numbers or characters. For instance, capta1n k1rk and mr$p0ck are not secure passwords. Some programs used to crack passwords know this trick and include it in their cracking algorithms. It is best to use this strategy in addition to other guidelines.

Use uppercase and lowercase carefully. We consider "a" to be different from "A". When changing your password, make sure your CAPS LOCK key is not on. Do not share your password with others, and do not give out your password to unsolicited emails. For your protection, you should change your password every six months or so.

  Why do I get "The page cannot be displayed" message when I try to access Firstrade?

If, once you've connected to the internet through your ISP (Internet Service Provider), you find you cannot access the Firstrade web site, but other web sites are functioning normally, it could be due to what's called a "DNS error".

A DNS error message can appear for several of the following reasons:

  • You have typed the URL (web address) incorrectly. For example, you may have entered www.firstade.com instead of "firstrade". Please check the web address entered.
  • There may be problem on your network or the Internet that caused a delay in processing your request. If your network or DNS server was too busy to handle your connection attempt, it could have "timed out" and/or displayed "The page cannot be displayed" message. Try refreshing to connect again. If this happens repeatedly, you might need to connect to another ISP to see if the problem is resolved.
  • This message can also appear if your computer or computer network is behind a firewall. Firewalls are devices designed to form a boundary between networked computers inside a firewall and those outside; they're commonly used to protect information such as a network's e-mail and data files. If this is indeed your situation, you may have to configure your Web browser to use a proxy server in order to access your account. Your local network or system administrator should be able to assist you with this process.

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