If you suspect any fraudulent activity, please contact us immediately:
How to Deal With Security Threats to Your Account
Although scam artists try very hard to make fraudulent emails resemble official communication, there are often clues that will allow you to detect the scam. Here are some common characteristics of "phishing" emails, and how to determine if the email is authentic or a spoof.
Start by spotting the fraudulent communication.
- The email is completely unsolicited, from an address that looks legitimate (such as email@example.com or firstname.lastname@example.org).
- The email includes the logo graphics to convince reader of its authenticity, but has obvious typos and poor grammar.
- Content of the email lures the user to reply in order to confirm or verify personal information. This is usually done by conveying a sense of urgency, such as pointing out an error with the account that needs to be corrected immediately.
- A link in the email directs the user to a page that looks and feels like an official webpage. Links in an email does not always take you where you think it would! Make sure you check the URL before entering any sensitive information, and confirm that you are in the Firstrade.com domain. You can sometimes spot the problem by looking at the bottom of the browser when you put the mouse over the link. For example, this link "Click Here To Visit the Firstrade Homepage" actually takes you to the U.S. Federal Trade Commissions page. Simply put your mouse over the link to spot the problem.
On a related note, here’s something that can help you stay out of the spam mailbox—add the following domains to the Safe Sender List (or similar) of your email service to tell your email service to send messages from Firstrade to your Inbox, instead of the Spam box:
- firstrade.com - customer correspondence delivery
- proxyvote.com - electronic document delivery
- icsdelivery.com - electronic document delivery
- investordelivery.com - electronic document delivery
- postedge.documentmailbox.com - electronic document delivery
If you do suspect that something doesn’t look right, you can:
- Never respond to any form of unsolicited communication that asks for your account number, login information, bank account information, or social security number.
- If you receive email from Firstrade and suspect that it could be fraudulent, verify the authenticity of the email by contacting us at email@example.com, or calling 1-800-869-8800 during business hours.
- Check on your account for unauthorized transactions.
- Change your username/password.
- Install Spam Filters and Anti-Virus software that can screen out fraudulent emails.
- Forward any suspicious Firstrade emails to firstname.lastname@example.org. We will verify its authenticity and take appropriate actions.
Firstrade Securities Inc.
30-50 Whitestone Expwy.
Flushing, NY 11354
We will quickly investigate and take the necessary steps to safeguard and protect you.
If you believe you are a victim of identity theft, take the following actions immediately:
- Contact Firstrade and any other financial service institutions where you have an account or credit card. Inform them that you have been a victim of identity theft.
- Notify the credit reporting agencies by calling the toll-free number listed below, and place a fraud alert on your credit report. You only need to call one agency as it will forward the alert to the other two.
- File a report with your local police.
- You can file a complaint online at www.consumer.gov/idtheft, or call the FTC's Identity Theft Hotline at 1-877-IDTHEFT (438-4338). To submit the complaint by mail, write to: Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580.