Career Opportunities

Working for Firstrade means working with a group of dedicated and talented team players. Firstrade is looking for self-motivated, professional, and enthusiastic individuals who want to work in a fast-paced, training and development focused company. Being a part of a fast-growing online brokerage firm, our employees are accessible to cross-functional trainings to advance their skills, to thrive, and to develop a wider scope of work and insights.

To be a part of the team, click on the following positions to learn more about the opportunities.

  Customer Service Representative
Job Code: FTCS

Responsibilities:
  • Provides exceptional customer service by meeting customers' inquiries and demands.
  • Daily phone interaction with customers regarding investment product information and services timely manner.
  • Able to take ownership of customer issues, and escalate when appropriate.
  • Able to meet the demands of business needs in broad range of tasks.
Job Requirements:
  • Bachelor's degree in Finance or Economics preferred.
  • Bilingual Chinese/English including speaking, writing, and typing.
  • Customer service experience is a must.
  • Good business sense in a customer centric environment.
  • Independent thinker, problem solver, and team player.
  • Ability to work in a fast-paced environment and work well under pressure.
  Night Shift Customer Service Representative (Full time & Part time)
Job Code: FTCSN

Responsibilities:
  • Daily phone/email/live chat interaction with customers regarding investment product information and services.
  • Provides services at every customer interaction to create a positive customer experience and ensures that the customer’s needs are met.
  • Accesses customer information and provides appropriate product and service solutions.
  • Maintains strong product knowledge and champions core service values.
  • Able to take ownership of customer issues and resolves problems independently, escalate difficult issues to supervisors when appropriate.
  • Performs a broad range of tasks of varying complexity and scope to meet the demands of business needs.
Job Requirements:
  • Major in Finance or Economics preferred.
  • Bilingual Chinese/English including speaking, reading and typing .
  • Customer service experience is a plus.
  • Good business sense in a customer centric environment.
  • Independent thinker and problem solver.
  Web Developer

Firstrade Securities Inc., a leading online brokerage firm located in New York City is looking to add a dynamic and self-motivated web developer to our technology team. Responsibilities include maintaining and developing new products to support operations and running reports for the marketing and management team.


Job Code: FTWD

Responsibilities include:
  • Communicate with management or development team to prioritize needs, develop content criteria, or choose solutions
  • Design, build, or maintain website, using authoring or scripting languages
  • Perform website content or interface updates
  • Evaluate code to ensure that it is valid, is properly structured, and is compatible with browsers and devices
  • Test backup or recovery plans regularly
Job Requirements:
  • Bachelor of Science in Computer Science or equivalent experience
  • At least one year of professional programming experience in PHP and JavaScript
  • Working knowledge of the Linux OS environment (shell scripting, administration), network fundamentals (TCP stack, routing, DNS, etc.), relational databases (MySQL, Oracle) and Object Oriented Programming
  • Proficiency with Javascript and Javascript frameworks/libraries such as jQuery and backbone.js
  • Experience building fluid animated user interfaces with data populated by AJAX requests

How to Apply

Email resume and cover letter to: fthr_dept@firstrade.com

Instructions:
  1. Attach your resume with a cover letter
  2. Put your full name and the corresponding job code on the Subject Line

Benefits

  • Health, dental, vision
  • 401k
  • Bonus based on performance