Firstrade's Commitment to an Excellent Experience
Dear Valued Firstrade Client,
The impact of COVID-19 on all aspects of our lives is quickly evolving. Its effects on the economies of the world and all capital markets are becoming clearer each day.
During this unprecedented time, Firstrade’s unwavering commitment is to continue delivering the top customer experience that we are known for. We have continuously invested in and implemented upgrades to our IT systems to ensure a robust core infrastructure that is extremely resilient in handling uninterrupted trade executions.
As you might expect, the record number of daily transactions has led to an increase in customer inquiries, leading to longer than normal wait times on the phone. We deeply understand how important it is for you to have answers. For faster assistance, you may also visit our updated online FAQ page under Service > FAQs, connect with us via online chat, email us at firstname.lastname@example.org, and utilize our mobile app for a wide array of resources and tools. We assure you that our dedicated customer service teams are working incredibly hard on extended shifts to serve you as effectively as possible.
In an effort to further protect the health and safety of our clients and associates, Firstrade has temporarily suspended front-desk walk-in services in our New York Office, in accordance with social distancing guidelines from health officials. We apologize for any inconvenience this may cause you. We look forward to welcoming you back as soon as it is safe to do so.
Thank you for being part of our Firstrade community, and for your continued support. We are privileged to have you as a client and greatly appreciate that you have entrusted us with your business. Please stay safe as we weather through this uncertain time together.
Vice President of Client Services
Firstrade Securities, Inc.